At Swym, we believe that insights shouldn’t be buried in dashboards or hidden behind multiple clicks or only accessible through support chats. Yet, that’s exactly the reality: insights remain locked away, hard to reach when they’re needed most.
Swym Sense was built to change that.
Swym Sense✨ is Swym’s AI-powered solution designed exclusively for ecommerce merchants. It enables merchants to ask plain-language questions and get instant, actionable insights — from campaign performance to shopper targeting strategies. It not only answers your queries, but also identifies high-intent shoppers to target, suggests how to engage them, and provides actionable insights to drive results.
All of this is powered in the background by Swym Mind, the engine that supports more complex use cases — but the spotlight remains firmly on Swym Sense, the everyday AI co-pilot for merchants.
The Problem, Personas & Prompts – Visual Overview
Here’s a quick snapshot of how Swym Sense works and who it’s built for:
Who is Swym Sense Built For?
1. Marketers
Skip dashboards — just ask: “Which shoppers added items to wishlist but didn’t return in the last 30 days?”
Swym Sense delivers:
A ready-to-use segment
Suggested messaging
Personalization recommendations to drive higher conversion
Below is a snapshot of the interface we crafted specifically for Swym’s marketing users.
2. Ecommerce Managers & Insights Teams
Ask questions like: “How has Wishlist contributed to my business in the last 30 days?”
“What’s the ROI of my Wishlist Reminder campaign?”
Get instant performance breakdowns, user behavior insights, and optimization tips — all in one step.
3. Sales Associates
For brands with offline presence: “Who visited my LA store last week, and what did they look at in my online store?”
Swym Sense connects the dots between digital and physical touchpoints to help you follow up with the right shoppers, in the right way.
What Exactly is Swym Sense?
Swym Sense is a Natural Language to Insights Engine built for merchants. It enables you to:
Ask business questions in plain English
Instantly get shopper segments, campaign strategies, and performance summaries
Know exactly who to target and how to engage them
Whether you're measuring campaign impact or planning your next big sale, Swym Sense turns your Swym data into action.
👉 Here’s a diagram that explains what’s happening behind the scenes — how Swym Sense interprets your question and returns precise, actionable results:
The Future is Conversational
No more filters, clicks, or digging through exports.
With Swym Sense, you just ask — and your commerce questions get real answers.
From campaign planning to performance reviews, Swym Sense is your AI co-pilot for smarter decisions.
Once available, Swym Sense will be a game-changer for our customer success team. It will enable us to instantly surface and share powerful shopper insights, making every merchant conversation more strategic. With Swym Sense, merchants will finally be able to act on their first-party intent data and drive truly impactful marketing.
— Krishnan AJ, Customer Experience Head, Swym
Want Early Access?
We’re rolling out Swym Sense to merchants in phases starting in early Q3’25.
If you’d like to know more and use Swym Sense, just drop us a message — and start turning questions into outcomes.
SwymSense Started as a hackathon and made possible by team- Raj Laddha, Senthil Murugan, Dipayan Dash, Vikas Prasad, and Renuka Thakur
#SwymSense #NaturalLanguageToInsights #AIinEcommerce #SmarterCommerce
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Well begun is half done. Good start Renuka!